Where to Buy?

Where you buy is as important as what you buy. Carpet is a complicated purchase - and product knowledge is limited. As well as advice on colour and design, suitability, fibres and a guide to price, you need to know you are getting fair and impartial advice; that your chosen retailer is reputable; that you will get a written quotation; that if you pay a deposit your money is safe; what happens if things go wrong?

But how do you know that certain retailers are better than others and employ the best selling practices? The answer is to look no further than your nearest Registered Specialist Retailer.

Registered Specialists are a national network of over 1000 of the top independent carpet retailers. Steeped in carpet retailing, they will offer expert advice on measuring and estimating, product suitability and selection and underlay and fitting. Committed to the highest standards of retailing, they follow the Carpet Foundation Consumer Code of Practice that has secured Office of Fair Trading Approval. Exclusively adopted by Registered Specialists, the Office of Fair Trading Approved Code of Practice guarantees you:

• Expert and impartial advice - no sales patter just sound advice
• Written Terms of Business - so you know where you stand
• Written quotations - so no nasty surprises when it comes to the invoice
• Deposit protection - your money is safe whatever happens
• Extended guarantees on Carpet Foundation manufacturers products
• Cancellation of orders on 'reasonable' grounds
• Agreed complaints resolution procedures
• Free conciliation
• Low cost arbitration
• Ongoing independent monitoring to ensure compliance